Unlimited Support 365 days a year
Support for Everyone, in Real Time
- Unlimited IT support at fixed cost
- 100% based in EU, supporting businesses worlwide
- 15-30 min responses, 24/7, 365 days in a year
SMEs are overwhelmed by slow IT, security blind spots, and upredictable costs.
Slow Response. Poor Support Experience
- IT tickets can take 24–72 hours to resolve (Source: Spiceworks 2023)
- Repetitive tickets waste time: “Reset password”, “Can’t access files”
- Staff frustration = productivity loss + shadow IT
- Who do I even contact?” — unclear ownership, rotating contacts
Unpredictable and high Costs.
- 70% SMEs are overpaying for their IT support, and have little control overquality
- SMEs lose an average of €9,000 per employee per year due to poor IT support, productivity delays, and compliance missteps. (Source: SMB IT Burden Study, 2023)
Security and Compliance gaps
- 81% of breaches involve stolen or weak credentials (Verizon DBIR 2024)
- IT teams often lack security-first expertise — leaving devices exposed
- No centralized view of compliance, user access, or vulnerabilities
The way IT should be done in the first place
Start lean or go all-in
Custom to a plan & request as many tasks as you’d like at a fixed monthly cost. No unpredictable costs, or headaches.
Unlimited IT requests
From remote desktop support, to laptop purchasing, we manage it all
IT as it should be.
With 24/7 expert support behind you, downtime disappears, employees stay productive, and your IT runs stress-free.
Unlimited and Fast Support, from IT Experts
Whether it’s a quick fix or a big decision, our team’s ready to jump in with answers, guidance, and zero delays.
- Unlimited remote IT support for all staff
- No extra costs: Submit as many requests as you need. No extra costs, just help when you need it.
- 30-min SLA, 24/7 availability worldwide
Fractional cost.
Wholesome solution.
100% based in EU, serving clients worldwide 24/7
Fixed, predictable monthly budget.
Hands-on expert support, all managed with a single dashboard
Expert Support, 24/7
Submit requests anytime — from software installs to laptop issues.
We fix it fast, without ticket drama or extra costs.
15–30 Minute Response Time, Guaranteed
No waiting. No chasing. We respond and resolve quickly to keep teams productive.
Procure and Tier devices
Streamline procurement and optimize costs
Streamlined Onboarding & Offboarding
New employees get everything on day one — hardware, accounts, permissions.
Leavers lose access instantly. No gaps. No risk.
Automated Device & User Management
- Manage every user, device, and permission in one place.
- We track access, remove inactive accounts, and enforce MFA.
Smarter Patch & License Management
Stay secure and compliant with automated updates and software license optimization — no manual tracking needed.
Password Guidelines, Always On
From length to complexity, you set the standards — we make sure your team follows them.
Enforce Security Policies
We help you apply and maintain the right security settings across every device.
Case studies.
Hear what others have say.
5.0
Many thanks Mat. Really appreciate your team's hard work over the last few months. This has not been an easy task.
Dr. S.Iyabo Tinubu-Karch
CEO Sidra Medicine
4.5
RMI being ISO 27001 and 14001 certified. These certifications are a testament to the hard work, dedication, and collaborative efforts of everyone.
Claire Todd
QHSE Manager, RMI
4.3
Thank you for your outsdanding work without any setbacks.
Devid Palcic
CEO Robotina
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Unlimited IT, Cybersecurity and Compliance supportTime is money. Save both.
Guaranteed 20-30% IT Cost Savings - Stop wasting money on unused licenses and over-provisioned cloud services.Complete Clarity – Track every SaaS subscription, cloud resource, and software license in real time.Streamline and optimize IT services, cybersecurity, compliance and vendors, with oversight